Return Policy
RETURNS POLICY
Return or exchange an item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 7 days of receipt. We will issue a refund on receipt, or exchange the item for a different size / colour if preferred.
Please note:
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.
Please send both the invoice and parcel to:
Regina Garde
Returns
Suite 8 / 94 Oxford St. Darlinghurst. NSW 2010. Australia
Faulty Item
If the item you received is faulty, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 7 days from receipt of the faulty item to return it to us.
I received the wrong item
If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Discount codes & vouchers
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
This returns policy does not affect your statutory rights.
*Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.
Terms and Conditions
- Exchange within 7 days of purchase (within Australia) and 14 days of purchase receipt (for all overseas customers)
- No exchange or refund on sale items
- No exchange or refund on jewellery
- We only accept exchange for sizes not style
- Goods must be have the original tags still attached and any extra components and in its original packaging
- No soiled, worn, or damaged items
- If we find that the item(s) have not been returned to us in a new and unused condition, we reserve the right to refuse an exchange/refund
- Please do not attempt to return items without a sales receipt.
- Please note that all our clothing may have a minor hole from the security tag
